Physics AI (“we,” “our,” or “us”) is committed to protecting your
privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by
Physics AI.
This Privacy Policy applies to our website, and its associated subdomains (collectively,
our “Service”) alongside our application, Physics AI. By accessing or using our Service, you signify
that
you have read, understood, and agree to our collection, storage, use, and disclosure of your personal
information as described in this Privacy Policy and our Terms of Service.
Definitions and
key
terms
To help explain things as clearly as possible in this Privacy Policy, every time
any
of these terms are referenced, are strictly defined as:
- Cookie: small amount of data generated by
a
website and saved by your web browser. It is used to identify your browser, provide analytics, remember
information about you such as your language preference or login information.
- Company: when this policy
mentions “Company,” “we,” “us,” or “our,” it refers to Physics AI, which is responsible for your
information under this Privacy Policy.
- Customer: refers to the company, organization or person that
signs
up to use the Physics AI Service to manage the relationships with your consumers or service
users.
-
Device: any internet connected device such as a phone, tablet, computer or any other device that can be used
to
visit Physics AI and use the services.
- IP address: Every device connected to the Internet is
assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic
blocks. An IP address can often be used to identify the location from which a device is connecting to the
Internet.
- Personnel: refers to those individuals who are employed by Physics AI or are under
contract to perform a service on behalf of one of the parties.
- Personal Data: any information that
directly, indirectly, or in connection with other information — including a personal identification number —
allows for the identification or identifiability of a natural person.
- Service: refers to the service
provided by Physics AI as described in the relative terms (if available) and on this platform.
-
Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others
who
provide our content or whose products or services we think may interest you.
- Website: Physics AI’s site, which can be accessed via this URL: physicsai.io
- You: a person or entity that is registered with
Physics AI to use the Services.
What Information Do We Collect?
We
collect information from you when you visit our website, register on our site, place an order, subscribe to
our newsletter, respond to a survey or fill out a form.
- Name / Username
- Phone Numbers
-
Email Addresses
- Billing Addresses
- Debit/credit card numbers
-
Password
How
Do We Use The Information We Collect?
Any of the information we collect from you may be
used in one of the following ways:
- To personalize your experience (your information helps us to
better respond to your individual needs)
- To improve our website (we continually strive to improve our
website offerings based on the information and feedback we receive from you)
- To improve customer
service
(your information helps us to more effectively respond to your customer service requests and support
needs)
- To process transactions
- To administer a contest, promotion, survey or other site
feature
- To send periodic emails
When does Physics AI use end user information
from third parties?
Physics AI will collect End User Data necessary to provide
the
Physics AI services to our customers.
End users may voluntarily provide us with information
they have made available on social media websites. If you provide us with any such information, we may collect
publicly available information from the social media websites you have indicated. You can control how much of
your information social media websites make public by visiting these websites and changing your privacy
settings.
When does Physics AI use customer information from third
parties?
We receive some information from the third parties when you contact us. For
example, when you submit your email address to us to show interest in becoming a Physics AI customer,
we
receive information from a third party that provides automated fraud detection services to Physics AI.
We
also occasionally collect information that is made publicly available on social media websites. You can
control
how much of your information social media websites make public by visiting these websites and changing your
privacy settings.
Do we share the information we collect with third
parties?
We may share the information that we collect, both personal and non-personal,
with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who
provide our content or whose products or services we think may interest you. We may also share it with our
current and future affiliated companies and business partners, and if we are involved in a merger, asset sale
or
other business reorganization, we may also share or transfer your personal and non-personal information to our
successors-in-interest.
We may engage trusted third party service providers to perform functions
and
provide services to us, such as hosting and maintaining our servers and the website, database storage and
management, e-mail management, storage marketing, credit card processing, customer service and fulfilling
orders
for products and services you may purchase through the website. We will likely share your personal
information,
and possibly some non-personal information, with these third parties to enable them to perform these services
for us and for you.
We may share portions of our log file data, including IP addresses, for
analytics
purposes with third parties such as web analytics partners, application developers, and ad networks. If your
IP
address is shared, it may be used to estimate general location and other technographics such as connection
speed, whether you have visited the website in a shared location, and type of the device used to visit the
website. They may aggregate information about our advertising and what you see on the website and then provide
auditing, research and reporting for us and our advertisers.
We may also disclose personal and
non-personal information about you to government or law enforcement officials or private parties as we, in our
sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including
subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any
person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with
applicable court orders, laws, rules and regulations.
Where and when is information
collected
from customers and end users?
Physics AI will collect personal information that
you
submit to us. We may also receive personal information about you from third parties as described
above.
How Do We Use Your Email Address?
By submitting your email
address
on this website, you agree to receive emails from us. You can cancel your participation in any of these email
lists at any time by clicking on the opt-out link or other unsubscribe option that is included in the
respective
email. We only send emails to people who have authorized us to contact them, either directly, or through a
third
party. We do not send unsolicited commercial emails, because we hate spam as much as you do. By submitting
your
email address, you also agree to allow us to use your email address for customer audience targeting on sites
like Facebook, where we display custom advertising to specific people who have opted-in to receive
communications from us. Email addresses submitted only through the order processing page will be used for the
sole purpose of sending you information and updates pertaining to your order. If, however, you have provided
the
same email to us through another method, we may use it for any of the purposes stated in this Policy. Note: If
at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe
instructions at the bottom of each email.
How Long Do We Keep Your
Information?
We keep your information only so long as we need it to provide Physics AI
to you and fulfill the purposes described in this policy. This is also the case for anyone that we share
your information with and who carries out services on our behalf. When we no longer need to use your
information
and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove
it from our systems or depersonalize it so that we can't identify you.
How Do We Protect
Your
Information?
We implement a variety of security measures to maintain the safety of your
personal information when you place an order or enter, submit, or access your personal information. We offer
the
use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL)
technology and then encrypted into our Payment gateway providers database only to be accessible by those
authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) is
never
kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit to
Physics AI or guarantee that your information on the Service may not be accessed, disclosed, altered,
or
destroyed by a breach of any of our physical, technical, or managerial safeguards.
Could my
information be transferred to other countries?
Information collected via our website,
through direct interactions with you, or from use of our help services may be transferred from time to time to
our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted
anywhere in the world, including countries that may not have laws of general applicability regulating the use
and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you
voluntarily consent to the trans-border transfer and hosting of such information.
Is the
information collected through the Physics AI Service secure?
We take precautions
to
protect the security of your information. We have physical, electronic, and managerial procedures to help
safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However,
neither people nor security systems are foolproof, including encryption systems. In addition, people can
commit
intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to
protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any
non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the
standards used to measure our compliance with that duty.
Can I update or correct my
information?
The rights you have to request updates or corrections to the information
Physics AI collects depend on your relationship with Physics AI. Personnel may update or correct
their information as detailed in our internal company employment policies.
Customers have the right
to request the restriction of certain uses and disclosures of personally identifiable information as follows.
You can contact us in order to (1) update or correct your personally identifiable information, (2) change your
preferences with respect to communications and other information you receive from us, or (3) delete the
personally identifiable information maintained about you on our systems (subject to the following paragraph),
by
cancelling your account. Such updates, corrections, changes and deletions will have no effect on other
information that we maintain, or information that we have provided to third parties in accordance with this
Privacy Policy prior to such update, correction, change or deletion. To protect your privacy and security, we
may take reasonable steps (such as requesting a unique password) to verify your identity before granting you
profile access or making corrections. You are responsible for maintaining the secrecy of your unique password
and account information at all times.
You should be aware that it is not technologically possible
to
remove each and every record of the information you have provided to us from our system. The need to back up
our
systems to protect information from inadvertent loss means that a copy of your information may exist in a
non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your
request,
all personal information stored in databases we actively use, and other readily searchable media will be
updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and
technically
practicable.
If you are an end user and wish to update, delete, or receive any information we have
about you, you may do so by contacting the organization of which you are a
customer.
Personnel
If you are a Physics AI worker or applicant,
we collect information you voluntarily provide to us. We use the information collected for Human Resources
purposes in order to administer benefits to workers and screen applicants.
You may contact us in
order to (1) update or correct your information, (2) change your preferences with respect to communications
and
other information you receive from us, or (3) receive a record of the information we have relating to you.
Such
updates, corrections, changes and deletions will have no effect on other information that we maintain, or
information that we have provided to third parties in accordance with this Privacy Policy prior to such
update,
correction, change or deletion.
Sale of Business
We reserve the right
to
transfer information to a third party in the event of a sale, merger or other transfer of all or substantially
all of the assets of Physics AI or any of its Corporate Affiliates (as defined herein), or that portion
of Physics AI or any of its Corporate Affiliates to which the Service relates, or in the event that we
discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization
or
similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy
Policy.
Affiliates
We may disclose information (including personal
information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, "Corporate Affiliate"
means any person or entity which directly or indirectly controls, is controlled by or is under common control
with Physics AI, whether by ownership or otherwise. Any information relating to you that we provide to
our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this
Privacy Policy.
Governing Law
By using Physics AI or contacting
us
directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you
should not engage with our website, or use our services. Continued use of the website, direct engagement with
us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or
disclosure of your personal information will mean that you accept those changes.
Your
Consent
We've updated our Privacy Policy to provide you with complete transparency into
what is being set when you visit our site and how it's being used. By using our website, registering an
account,
or making a purchase, you hereby consent to our Privacy Policy and agree to its
terms.
Links
to Other Websites
This Privacy Policy applies only to the Services. The Services may
contain links to other websites not operated or controlled by Physics AI. We are not responsible for
the
content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or
checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services
to
another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other
website,
including those that have a link on our platform, is subject to that website’s own rules and policies. Such
third parties may use their own cookies or other methods to collect information about
you.
Cookies
Physics AI uses "Cookies" to identify the areas of
our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device
by
your web browser. We use Cookies to enhance the performance and functionality of our website but are
non-essential to their use. However, without these cookies, certain functionality like videos may become
unavailable or you would be required to enter your login details every time you visit the website as we would
not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of
Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly
or at all. We never place Personally Identifiable Information in Cookies.
Blocking and
disabling cookies and similar technologies
Wherever you're located you may also set your
browser to block cookies and similar technologies, but this action may block our essential cookies and prevent
our website from functioning properly, and you may not be able to fully utilize all of its features and
services. You should also be aware that you may also lose some saved information (e.g. saved login details,
site
preferences) if you block cookies on your browser. Different browsers make different controls available to
you.
Disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do
this
yourself from within your browser, you should visit your browser's help menu for more
information.
Remarketing Services
We use remarketing services. What Is
Remarketing? In digital marketing, remarketing (or retargeting) is the practice of serving ads across the
internet to people who have already visited your website. It allows your company to seem like they're
“following” people around the internet by serving ads on the websites and platforms they use
most.
Payment Details
In respect to any credit card or other payment
processing details you have provided us, we commit that this confidential information will be stored in the
most
secure manner possible.
Kids' Privacy
We do not address anyone under
the
age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If
You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please
contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without
verification of parental consent, We take steps to remove that information from Our
servers.
Changes To Our Privacy Policy
We reserve the right to modify
this Privacy Policy at any time to reflect changes in our services, policies, or legal requirements. The
updated
Privacy Policy will be posted with the revised effective date, which will indicate when the changes take
effect.
By continuing to use our services after the effective date, you agree to the updated Privacy Policy. If you do
not agree with the changes, you must stop using the services and, if applicable, delete your
account
Third-Party Services
We may display, include or make available
third-party content (including data, information, applications and other products services) or provide links
to
third-party websites or services ("Third- Party Services").
You acknowledge and agree that Physics AI shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness,
validity, copyright compliance, legality, decency, quality or any other aspect thereof. Physics AI does
not assume and shall not have any liability or responsibility to you or any other person or entity for any
Third-Party Services.
Third-Party Services and links thereto are provided solely as a convenience to you
and you access and use them entirely at your own risk and subject to such third parties' terms and
conditions.
Facebook Pixel
Facebook pixel is an analytics tool that
allows you to measure the effectiveness of your advertising by understanding the actions people take on your
website. You can use the pixel to: Make sure your ads are shown to the right people. Facebook pixel may
collect
information from your device when you use the service. Facebook pixel collects information that is held in
accordance with its Privacy Policy
Tracking Technologies
-
Cookies
We use Cookies to enhance the performance and functionality of our website but are non-essential
to
their use. However, without these cookies, certain functionality like videos may become unavailable or you
would
be required to enter your login details every time you visit the website as we would not be able to remember
that you had logged in previously.
- Local Storage
Local Storage sometimes known as DOM
storage,
provides web apps with methods and protocols for storing client-side data. Web storage supports persistent
data
storage, similar to cookies but with a greatly enhanced capacity and no information stored in the HTTP request
header.
- Sessions
Physics AI uses "Sessions" to identify the areas of our website that
you have visited. A Session is a small piece of data stored on your computer or mobile device by your web
browser.
Information about General Data Protection Regulation (GDPR)
We
may be collecting and using information from you if you are from the European Economic Area (EEA), and in this
section of our Privacy Policy we are going to explain exactly how and why is this data collected, and how we
maintain this data under protection from being replicated or used in the wrong way.
What is
GDPR?
GDPR is an EU-wide privacy and data protection law that regulates how EU residents' data is
protected by companies and enhances the control the EU residents have, over their personal
data.
The
GDPR is relevant to any globally operating company and not just the EU-based businesses and EU residents. Our
customers’ data is important irrespective of where they are located, which is why we have implemented GDPR
controls as our baseline standard for all our operations worldwide.
What is personal
data?
Any data that relates to an identifiable or identified individual. GDPR covers a broad
spectrum
of information that could be used on its own, or in combination with other pieces of information, to identify
a
person. Personal data extends beyond a person’s name or email address. Some examples include financial
information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual
orientation, and ethnicity.
The Data Protection Principles include requirements such
as:
Personal data collected must be processed in a fair, legal, and transparent way and should only
be used in a way that a person would reasonably expect.
Personal data should only be collected to fulfil
a
specific purpose and it should only be used for that purpose. Organizations must specify why they need the
personal data when they collect it.
Personal data should be held no longer than necessary to fulfil its
purpose.
People covered by the GDPR have the right to access their own personal data. They can also
request
a copy of their data, and that their data be updated, deleted, restricted, or moved to another
organization.
Why is GDPR important?
GDPR adds some new requirements regarding how
companies should protect individuals' personal data that they collect and process. It also raises the stakes
for
compliance by increasing enforcement and imposing greater fines for breach. Beyond these facts it's simply the
right thing to do. At Physics AI we strongly believe that your data privacy is very important and we
already have solid security and privacy practices in place that go beyond the requirements of this new
regulation.
Individual Data Subject's Rights - Data Access, Portability and
Deletion
We are committed to helping our customers meet the data subject rights
requirements of GDPR. Physics AI processes or stores all personal data in fully vetted, DPA compliant
vendors. We do store all conversation and personal data for up to 6 years unless your account is deleted. In
which case, we dispose of all data in accordance with our Terms of Service and Privacy Policy, but we will not
hold it longer than 60 days.
We are aware that if you are working with EU customers, you need to be
able to provide them with the ability to access, update, retrieve and remove personal data. We got you! We've
been set up as self service from the start and have always given you access to your data and your customers
data. Our customer support team is here for you to answer any questions you might have about working with the
API.
California Residents
The California Consumer Privacy Act (CCPA)
requires us to disclose categories of Personal Information we collect and how we use it, the categories of
sources from whom we collect Personal Information, and the third parties with whom we share it, which we have
explained above.
We are also required to communicate information about rights California residents
have under California law. You may exercise the following rights:
Right to Know and Access. You may
submit a verifiable request for information regarding the: (1) categories of Personal Information we collect,
use, or share; (2) purposes for which categories of Personal Information are collected or used by us; (3)
categories of sources from which we collect Personal Information; and (4) specific pieces of Personal
Information we have collected about you.
Right to Equal Service. We will not discriminate against you if
you exercise your privacy rights.
Right to Delete. You may submit a verifiable request to close your
account and we will delete Personal Information about you that we have collected.
Request that a business
that sells a consumer's personal data, not sell the consumer's personal data.
If you make a
request,
we have one month to respond to you. If you would like to exercise any of these rights, please contact
us.
We do not sell the Personal Information of our users.
For more information about these rights,
please contact us.
Contact Us
Don't hesitate to contact us if you have
any questions via Email: contact@physicsai.io